What do we collect
We collect information you give us, information gathered automatically when you browse, and limited information from partners.
Information you provide
- Contact details: name, email address, phone number, billing and shipping addresses.
- Order details: products purchased, order history, and messages you send us.
- Account details: username, password, and saved preferences, if you create an account.
- Payment details: handled by our payment processor. We do not store full card numbers.
Information collected automatically
- Device and browser type, IP address, approximate location, and language settings.
- Pages viewed, links clicked, time on site, and the website that referred you.
- Cookie and similar identifiers (see Cookies below).
Information from third parties
- Payment confirmation and fraud-screening results from our payment processor.
- Delivery status from shipping carriers.
- Profile details you allow us to receive if you sign in with a social media account.
How we use your information
- We use your information to run the store, fulfil your orders, and improve our service. Specifically, we use it to:
- Process payments, ship orders, and send order and delivery updates.
- Create and manage your account.
- Answer questions and handle returns, refunds, and complaints.
- Send marketing emails or texts, only where you have agreed or the law allows.
- Understand how visitors use the site so we can improve it.
- Detect and prevent fraud, abuse, and security incidents.
- Meet our legal, tax, and accounting obligations.
Cookies
We use cookies and similar tools to keep the site working, remember your cart, and measure how the site is used.
| Type | What it does | Can you turn it off? |
|---|---|---|
| Essential | Keeps your cart, login, and checkout working | No, the site needs these |
| Preferences | Remembers settings such as language and currency | Yes |
| Analytics | Counts visits and shows which pages are popular | Yes |
| Marketing | Shows relevant ads on other sites | Yes |
You can block or delete cookies in your browser settings, or through our cookie banner where available. Blocking essential cookies may stop parts of the site from working.
How we share your information
We do not sell your personal information. We share it only with the parties below, and only as much as they need.
- Service providers who host our website, run our store platform, send emails, or provide analytics.
- Payment processors to take and verify payments.
- Shipping and delivery partners to get orders to you.
- Professional advisers such as accountants and lawyers, under confidentiality.
- Authorities when required by law, court order, or to protect our rights, customers, or the public.
- A buyer or successor if our business is sold or merged, under the same protections described here.
These parties may only use your information to provide their service to us.
Data retention
We keep personal information only as long as we need it for the purposes above. Order and payment records are kept for 7 years to meet tax and accounting rules. Account details are kept until you close your account. Marketing data is kept until you unsubscribe. After that, we delete or anonymise it.
Your right and choices
You can ask us at any time to see, correct, or delete the personal information we hold about you. Depending on where you live, you may also have the right to:
- Get a copy of your data in a portable format.
- Object to or limit how we use your data.
- Withdraw consent you previously gave.
- Complain to your local privacy regulator.
To make a request, email [email protected]. We may need to confirm your identity first, and we will reply within 20 working days or the time your local law requires.
To stop marketing messages, click “unsubscribe” in any email or reply STOP to a text. We will still send order and account messages.
Children’s privacy
Our store is not aimed at children, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. For significant changes, we will post a notice on the site or email account holders.
Contact us
For questions or requests about your privacy, contact:
aire attire, Kemang 12730, Email: [email protected]